Hybrid IT Support Technician II - Bozeman, MT

• Workstation hardware
• Windows/Mac OS
• Mobile devices
• MFA
• Desk phones and headsets
• Printers and scanners
• SharePoint, OneDrive, and Microsoft 365
• Active Directory
• DNS/DHCP
• NTFS and file permissions
• Firewall/VPN
• Network infrastructure, including routing, switching, and wireless access points
• Business line software
• Medical software, EMR/EHR systems, and healthcare technology environments preferred

Additional required skills:

• Ability to solve problems without specific step-by-step guidance
• Ability to explain technical information in simple terms
• Understanding of support tools, techniques, and technology used to provide client services
• Strong typing skills for quick and accurate service ticket documentation, 50 WPM preferred
• Strong technical writing and documentation skills
• Ability to work with vendor support contacts to resolve equipment and software issues

Education & Experience Qualifications

• High School Diploma or GED required
• 2-3 years in a previous helpdesk or relevant advanced technical role required
• Prior Managed Service Provider (MSP) experience required
• Prior Healthcare IT experience preferred
• ConnectWise experience preferred
• Experience supporting medical clients, EMR systems, and HIPAA-aware environments preferred
• Certifications preferred: CompTIA A+, Network+, Security+, Cisco, Microsoft certifications, or equivalent relevant experience

Perks & Benefits

• Comprehensive benefits package
• 401K plus company match
• 9 paid company holidays
• 3 weeks PTO plus 1 week sick leave
• Opportunities for growth and development
• People-focused culture with a supportive, collaborative team environment

This role periodically requires onsite fieldwork involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation. Thanks for your interest in Dedicated IT!

Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.