Posted May 18, 2026
Dedicated IT
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space. At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture. If you would like to know more about Dedicated IT, click the links below:
https://www.linkedin.com/compa... https://www.glassdoor.com/Revi... ### Key Responsibilities & Technical Requirements
Desktop Support: Provide support for workstation hardware, Windows/Mac OS, mobile devices, desk phones, headsets, printers, scanners, and common end-user technology. Microsoft 365 Administration & Troubleshooting: Support SharePoint, OneDrive, Microsoft 365, MFA, and related collaboration tools. Support Ticket Management: Resolve and document support tickets efficiently, with clear notes, accurate time tracking, and strong client communication. Network & Connectivity: Troubleshoot DNS, DHCP, VPN, firewall connectivity, routing and switching basics, and wireless access points. Windows & Server Support: Support Windows environments, virtual servers, Active Directory, NTFS permissions, file permissions, and related infrastructure needs. Assist with medical client environments, EMR/EHR application support, vendor coordination, and HIPAA-aware support practices. Train users on supported hardware and software while helping junior technicians grow through mentoring and knowledge sharing. Provide responsive, professional support to executive and senior leadership users when needed. Periodically visit the Bozeman client site to assist with hands-on support needs, hardware troubleshooting, equipment setup, vendor coordination, and client-facing technical support. Intermediate to advanced experience supporting and troubleshooting:
Additional required skills:
Education & Experience Qualifications
Perks & Benefits
This role periodically requires onsite fieldwork involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation. Thanks for your interest in Dedicated IT!
Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.
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